Do you have a refund or return policy?

We are proud to offer a FREE, no-hassle return policy.

We are proud to offer a FREE, no-hassle return policy for purchased timepieces with a couple of requirements. The watch must be returned in the outlined timeframe and must have the tamper-proof red sticker in place. For reference, the red sticker is a small strip that goes over the bezel of the watch but doesn’t hinder the try-on experience. For detailed information on our returns process, please see our Return Policy

Watches

Returning your watch is FREE, as long as you follow the steps laid out in our Return Policy. Just remember: get an RMA (return merchandise authorization) from us first within 7 (seven) days of shipment, keep the red sticker on your watch, ship it to us within 14 (fourteen) days of the original shipment date and we’ll cover everything else. To initiate a return, click here and complete the corresponding form.

Accessories

Returning your accessories is also FREE. You must initiate a request for an RMA (return merchandise authorization) within seven (7) days of your watch shipping. The accessory must be within our facility 14 (fourteen) days from the date of shipment to process the return. To initiate a return, click here and complete the corresponding form.