1. FAQ
  2. Orders & Shipping

How does shipping work?

For customers shipping to the U.S. and its territories, we offer free, insured shipping through FedEx for orders over $1,000.

Orders with a value less that $1,000 will have the shipping options and any shipping fees associated with those options clearly displayed at checkout.

Orders typically ship within 3 to 5 business days after your order is placed (all orders are reviewed by our fraud protection team at Signifyd prior to items being picked and fulfilled).

We can ship your watch to any address, approved through Signifyd, that you designate (outside of P.O. boxes and APO/FPO addresses). For instance, if you (the buyer) would like to ship your watch to a hotel as opposed to a residence, we will require additional information about the hotel the items are shipping to (for insurance purposes), and will need our third-party security firm Signifyd to approve the payment authorization first. Remember that our insurance on all high value packages requires an adult signature upon delivery, so keep that in mind when choosing an address for shipment. 

For international customers, we also ship via FedEx and shipping is free over $3,000. International customers are responsible for any customs charges, including import tax, VAT, and/or duties. In order to maintain our strict business code, we cannot label an item as a gift or declare a lesser value than the purchase price paid to avoid these charges. 

If for some reason, you refuse your shipment while it is in customs and we are charged import tax, VAT, or duties, etc. to retrieve the shipment, the amount that we pay will be deducted from your return. 

Any shipping fees added to or applied to your order at checkout are non-refundable.  

If purchasing a pre-owned watch, please note that we will always ship with the watch packaged separately within one of our fantastic leather watch rolls (even if the watch comes with the manufacturer's box). Because of this, please be certain to check all packaging materials when your shipment arrives.