What happens if my watch is lost or damaged in the mail?

Topic: Shipping

In the off-chance that your watch is lost or damaged in transit (though we hope this never happens), we can work through a claims process with FedEx.

The reason we are stringent with our packing requirements is to ensure that your watch is fully- insured while it is on its way to us. In the off-chance that your watch is lost or damaged in transit (though we hope this never happens), we can work through a claims process with FedEx. This will compensate you for the damage or materials lost. We can’t reiterate enough how important it is to follow our shipping instruction as it allows a smoother claims process with our insurance provider.

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