What happens if my watch is lost or damaged in the mail?

In the off-chance that your watch is lost or damaged in transit (though we hope this never happens), we can work through a claims process with UPS.

The reason we are stringent with our packing requirements is to ensure that your watch is fully- insured while it is on its way to us. In the off-chance that your watch is lost or damaged in transit (though we hope this never happens), we can work through a claims process with UPS. This will compensate you for the damage or materials lost. We can’t reiterate enough how important it is to follow our shipping instruction as it allows a smoother claims process with our insurance provider.