What is the process to file a claim under the Extended Warranty Plan?

Extend makes it easy to file a claim either through their call center or online portal.

Extend makes it easy to file a claim either through their call center or online portal. Below are the steps to file for a repair:

  1. You provide your contract ID, email address, or other identifying information
  2. Extend entitles (validates) contract coverage.
    • The plan is active
    • The date is between the Effective & Expiration Dates
    • The Customer will answer some Adjudication questions
    • Extend will provide high-level troubleshooting steps, but are not designed to deny claims
  3. You will be issued a shipping label via email to ship in your warrantied watch.
  4. Once the product arrives, Crown & Caliber handles the repair and sends the fixed watch back to you.